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Centre Policies

In line with our commitment to quality at Ascend Education Centre, we have the following policies and procedures in place for our students:

Professional Teaching Staff Policy

Ascend Education Centre will guarantee an experienced and qualified teacher in the English as a Second Language field with a recognised primary degree and a suitable qualification in ESL — one of: CELTA, TEFL, TESOL, MA Applied Linguistics, BA English) to teach our students.

Teacher Student Ratio Policy

We have a maximum teacher-student ratio of 1:16 for all part-time and full-time certificate courses to ensure you have enough time to practice your speaking and for your teacher to be able to give you individual attention.

Student Protection Policy

Ascend Education Centre, in line with the stipulations laid down by the Committe for Private Education (CPE), a government statutory board, has in place a Fee Protection Scheme and a Medical Insurance Scheme with Liberty Insurance Pte. Ltd.

Refund, Withdrawal, Transfer Policies & Procedures

Feedback Policy: Ascend Education Centre has a comprehensive feedback system in place to ensure that you are listened to.

Quality Policy

We are committed to continuously improving the quality of our courses and services. Ascend Education Centre defines quality in terms of three core dimensions: quality of staff, quality of materials and quality of learning environment. First, we define quality in terms of the professionalism of our staff, from our academic team to our marketing team. Second, we define quality in terms of utilizing the best learning materials and resources available. Third, we define quality in terms of our English learning environment with classes of no more than 16 students. These three aspects of quality provide the foundation of our education mission. Our commitment to quality is further defined and articulated through our core values of professionalism; partnership; respect and success.

Confidentiality Policy

Student Confidentiality Policy: We have a commitment to confidentiality so that any personal information provided by you: name, email address, telephone number, country of residence, will be kept strictly confidential and is used only for the purpose of administering admission into Ascend Education Centre. It will not be revealed to third parties.

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